Frequently Asked Questions

Our average delivery times range from 2 to 7 days depending on the destination.
In France, delivery takes 2 to 3 days.

Shipping fees vary depending on the country and the delivery method selected.
They are calculated automatically at the checkout stage.

We mainly deliver to Europe and the Middle East, and in most other countries

If your order has not yet been shipped, please contact us immediately and we will be happy to update your details. Furthermore, in accordance with our terms and conditions, once an order has left our warehouse, no changes can be made.

The promo code can be entered in your cart just before payment.

You can currently pay by credit card and PayPal on our website. All payments are secure.

Innovative swim goggles with a soft stretch fabric headband — comfortable and easy to put on. They offer a pleasant experience for both kids and parents.

The fabric headband doesn’t pull on hair and provides a gentle, secure fit.

Starting at age 2 with the Babyplops range, then models adapted all the way up to adulthood. Each size is designed for optimal comfort.

Yes, we also offer models for teens and adults ages 11 and up. They maintain the same comfort and unique design.

Yes, the fabric headband is perfect for keeping your hair from snagging or pulling. It works well for both fine and thick hair.

Place the goggles over your eyes, then adjust the headband at the back without tightening it too tightly. A good fit ensures comfort and a seal.

Yes, they offer excellent support thanks to the soft, elastic headband. They stay in place even during diving or active play.

Rinse with clean water after each use and allow to air dry. Avoid rubbing the inside of the lenses to maintain the anti-fog coating.

Yes, they're designed to withstand salt water, chlorine, and UV rays. They'll accompany your child on all their aquatic adventures.

Bank card, PayPal, and some local payments depending on the country.

Yes, all transactions are encrypted using certified security protocols. Your data remains confidential.

Via our contact form or at contact@waterplops.com. We generally respond within 24 to 48 business hours.

Yes, our team will quickly assist you with any questions or complaints. We are available to assist you before and after your purchase.

Contact us by email to receive our catalog and professional terms. We also have a multilingual online B2B interface.

Yes, we have a specific rate schedule for boutiques and hotels. We work with many European partners.

Yes, we consider customization requests for professionals. Please feel free to contact us with your specific needs.