Frequently Asked Questions
If you have a question, the answer is probably here. If not, please contact us.
Delivery & Payments
How long does it take to receive an order?
Our average delivery times range from 2 to 7 days depending on the destination.
In France, delivery takes 2 to 3 days.
Comment effectuer un retour ?
Veuillez cliquer en bas du site sur "Retours & Remboursement" en pied-de-page et vous laisser guider.
What are the delivery costs?
Shipping fees vary depending on the country and the delivery method selected.
They are calculated automatically at the checkout stage.
Which countries do you deliver to?
We mainly deliver to Europe and the Middle East, and in most other countries
I entered the wrong delivery address, what should I do?
If your order has not yet been shipped, please contact us immediately and we will be happy to update your details. Furthermore, in accordance with our terms and conditions, once an order has left our warehouse, no changes can be made.
How do I apply my promotional code?
The promo code can be entered in your cart just before payment.
What payment methods are available?
You can currently pay by credit card and PayPal on our website. All payments are secure.
Products
What are Waterplops?
Innovative swim goggles with a soft stretch fabric headband — comfortable and easy to put on. They offer a pleasant experience for both kids and parents.
What size should I choose?
We recommend choosing the size that corresponds to the child's age. It's not the head circumference that matters, but the distance between the eyes and the bridge of the nose.
What is the difference with classic swimming goggles?
The fabric headband doesn’t pull on hair and provides a gentle, secure fit.
From what age can they be used?
Starting at age 2 with the Babyplops range, then models adapted all the way up to adulthood. Each size is designed for optimal comfort.
Are there any adult models?
Yes, we also offer models for teens and adults ages 11 and up. They maintain the same comfort and unique design.
Are Wateprlops goggles suitable for long or curly hair?
Yes, the fabric headband is perfect for keeping your hair from snagging or pulling. It works well for both fine and thick hair.
Est-ce que les lunettes sont bien étanches ?
Oui. Les joints en silicone souple assurent une bonne étanchéité sans avoir besoin de serrer fortement, pour plus de confort.
Le bandeau ne glisse-t-il pas ?
Non. Le bandeau est conçu pour offrir un maintien stable sans tirer ni glisser, même pendant les jeux ou les mouvements dans l’eau.
Est-ce que mon enfant peut vraiment les mettre seul ?
Oui. Le bandeau large et extensible permet aux enfants de mettre et enlever leurs lunettes facilement, sans aide.
Est-ce que les lunettes tiennent avec un bonnet de bain ?
Oui, elles sont compatibles avec un bonnet de bain et restent bien en place.
Puis-je échanger si la taille ne convient pas ?
Oui. Si la taille ne convient pas, vous pouvez échanger facilement votre paire selon nos conditions de retour.
Où sont fabriquées les lunettes ?
Les lunettes Waterplops sont conçues avec des matériaux de qualité, avec une attention particulière portée au confort et à la durabilité.
Le bandeau textile est imprimé et découpé dans le sud-ouest de la France, puis les lunettes sont assemblées en France dans des ateliers inclusifs (ESAT).
Les lunettes en elles-mêmes sont fabriquées en Asie, faute d’avoir aujourd’hui trouvé une usine de production de lunettes en marque blanche en Europe répondant à nos exigences de qualité.
Pourquoi les enfants préfèrent-ils Waterplops ?
Parce qu’elles sont confortables et faciles à utiliser.
👉 Pas de cheveux tirés
👉 Faciles à mettre seuls
👉 Agréables à porter, même longtemps
Et avec leurs designs colorés, les enfants les adoptent tout de suite
Use and maintenance
How to properly adjust Waterplops goggles?
Place the goggles over your eyes, then adjust the headband at the back without tightening it too tightly. A good fit ensures comfort and a seal.
Do the goggles stay in place while swimming?
Yes, they offer excellent support thanks to the soft, elastic headband. They stay in place even during diving or active play.
How to clean and maintain glasses?
Rinse with clean water after each use and allow to air dry. Avoid rubbing the inside of the lenses to maintain the anti-fog coating.
Can they be used in the sea / in swimming pools / with chlorine?
Yes, they're designed to withstand salt water, chlorine, and UV rays. They'll accompany your child on all their aquatic adventures.
Payment and security
What payment methods do you accept?
Bank card, PayPal, and some local payments depending on the country.
Is payment secure?
Yes, all transactions are encrypted using certified security protocols. Your data remains confidential.
Contact and customer service
How to contact you?
Via our contact form or at contact@waterplops.com. We generally respond within 24 to 48 business hours.
Do you have after-sales service?
Yes, our team will quickly assist you with any questions or complaints. We are available to assist you before and after your purchase.
Professionals/Resellers
I am a professional, how do I order in B2B?
Contact us by email to receive our catalog and professional terms. We also have a multilingual online B2B interface.
Do you offer reseller pricing?
Yes, we have a specific pricing structure for shops and hotels. We work with many partners in Europe and the Middle East.
Can glasses be personalized for a hotel or boutique?
Yes, we consider customization requests for professionals. Please feel free to contact us with your specific needs.
